Job title: Network Services Professional
Job type: Permanent
Emp type: Full-time
Industry: Telecommunications
Functional Expertise: IT Infrastructure
Location: Singapore
Job published: 27-10-2023
Job ID: 38054
Contact name: Jay Banghar
Phone number: +6565898786
Contact email:

Job Description

Job Title: Network Services Professional

Location: Singapore covering the APAC Region

About the Company:

A global telecommunications and networking solutions provider, specializing in the design and delivery of cutting-edge technology for businesses and enterprises. They offer a wide range of communication, networking, and infrastructure solutions that empower organizations to connect, collaborate, and innovate in the digital age.


  • Collaborate closely with our Sales and Pre-Sales teams to provide technical support and consultancy services, acting as the local technical point of contact for our services business.
  • Assist Pre-Sales in evaluating and testing technology infrastructure for its alignment with strategic corporate objectives.
  • Work in conjunction with Technical Support Teams to resolve customer's escalated technical issues, troubleshooting high-complexity problems on-site when necessary.
  • Analyze network configuration and design challenges, engaging with various departments to address customer issues effectively.
  • Provide technical support both on-site and remotely to our Business Partners and customers for escalated or critical cases.
  • Create customized installation and integration documentation, troubleshooting guides, best practices, and share knowledge through various channels to enhance the technical capabilities of peers and business partners.
  • Conduct test plans to ensure the proper operation of solutions.
  • Arrange and participate in technical review meetings with Business Partners and Clients.
  • Support project/scope definition and provide Professional Services estimates in our offers.
  • Respond promptly to customer inquiries, ensuring their satisfaction with Network Infrastructure products, which will lead to future purchases of products and services.


  • Strong experience in LAN Switching, L2/L3 IP/MPLS Services, and POL/GPON/XGPON Post-Sales.
  • Familiarity with competitive landscapes and the ability to conduct or support Proof of Concepts (POCs).
  • Willingness to learn and support other products and technologies.
  • Ability to work under pressure, multitask, and travel within the APAC region for support activities.
  • Excellent presentation and communication skills.
  • In-depth technical skills in LAN, POL, and IP/MPLS technology, with WLAN knowledge as a plus.
  • Experience in working with customers and partners to resolve technical challenges.
  • Familiarity with Routing, Switching, POL, and WLAN Protocols/Standards.
  • Strong understanding of Layer 2/3 Protocols, VLAN/VPLS, SPB, OSPF, Multicast, RADIUS, 802.1x, EAP, Network Management tools, and more.
  • Certification at the CCNA / CCNP / NRS I / NRS II level or equivalent.

Personal Competencies:

  • Accountability for results.
  • Initiative and Teamwork.
  • Strong team player with a willingness to go the extra mile.
  • Innovation & Change.
  • Adaptability.
  • Business acumen.
  • Coaching and developing others.
  • Open communication.
  • Striving for excellence.
  • Impact and influence.
  • Negotiation and persuasion.
  • Strong customer-oriented approach.

Skills and Experience required:

  • Degree in Electronics/Communication Engineering or Computer Science/IT with 7 years of experience or equivalent work experience of 10+ years with a Diploma in Networking/IT/Computer.
  • 6 to 9 years of customer-facing experience in project, consulting, and onsite troubleshooting.
  • At least 4 years of hands-on experience with GPON or/and IP/MPLS products.
  • Experience in Network Design, Operations, and Troubleshooting.
  • Willingness to travel to support critical customer projects in APAC countries.