Job Description

Job Title: Network Services Professional

Location: Singapore covering the APAC Region

About the Company:

A global telecommunications and networking solutions provider, specializing in the design and delivery of cutting-edge technology for businesses and enterprises. They offer a wide range of communication, networking, and infrastructure solutions that empower organizations to connect, collaborate, and innovate in the digital age.

Responsibilities:

• Collaborate closely with our Sales and Pre-Sales teams to provide technical support and consultancy services, acting as the local technical point of contact for our services business.
• Assist Pre-Sales in evaluating and testing technology infrastructure for its alignment with strategic corporate objectives.
• Work in conjunction with Technical Support Teams to resolve customer's escalated technical issues, troubleshooting high-complexity problems on-site when necessary.
• Analyze network configuration and design challenges, engaging with various departments to address customer issues effectively.
• Provide technical support both on-site and remotely to our Business Partners and customers for escalated or critical cases.
• Create customized installation and integration documentation, troubleshooting guides, best practices, and share knowledge through various channels to enhance the technical capabilities of peers and business partners.
• Conduct test plans to ensure the proper operation of solutions.
• Arrange and participate in technical review meetings with Business Partners and Clients.
• Support project/scope definition and provide Professional Services estimates in our offers.
• Respond promptly to customer inquiries, ensuring their satisfaction with Network Infrastructure products, which will lead to future purchases of products and services.

Requirements:

• Strong experience in LAN Switching, L2/L3 IP/MPLS Services, and POL/GPON/XGPON Post-Sales.
• Familiarity with competitive landscapes and the ability to conduct or support Proof of Concepts (POCs).
• Willingness to learn and support other products and technologies.
• Ability to work under pressure, multitask, and travel within the APAC region for support activities.
• Excellent presentation and communication skills.
• In-depth technical skills in LAN, POL, and IP/MPLS technology, with WLAN knowledge as a plus.
• Experience in working with customers and partners to resolve technical challenges.
• Familiarity with Routing, Switching, POL, and WLAN Protocols/Standards.
• Strong understanding of Layer 2/3 Protocols, VLAN/VPLS, SPB, OSPF, Multicast, RADIUS, 802.1x, EAP, Network Management tools, and more.
• Certification at the CCNA / CCNP / NRS I / NRS II level or equivalent.

Personal Competencies:

• Accountability for results.
• Initiative and Teamwork.
• Strong team player with a willingness to go the extra mile.
• Innovation & Change.
• Adaptability.
• Business acumen.
• Coaching and developing others.
• Open communication.
• Striving for excellence.
• Impact and influence.
• Negotiation and persuasion.
• Strong customer-oriented approach.

Skills and Experience required:

• Degree in Electronics/Communication Engineering or Computer Science/IT with 7 years of experience or equivalent work experience of 10+ years with a Diploma in Networking/IT/Computer.
• 6 to 9 years of customer-facing experience in project, consulting, and onsite troubleshooting.
• At least 4 years of hands-on experience with GPON or/and IP/MPLS products.
• Experience in Network Design, Operations, and Troubleshooting.
• Willingness to travel to support critical customer projects in APAC countries.