Job title: L2 Support Engineer
Job type: Permanent
Emp type: Full-time
Industry: System Integration
Expertise: Devops Security
Location: Singapore
Job published: 31-05-2022
Job ID: 37772
Contact name: Jay Banghar
Phone number: +6565898786
Contact email: jay@searchelect.com

Job Description

Elbit is seeking a Level 2 Support Engineer which will be responsible for maintain on-premises systems on customer sites. The day to day activities includes diagnosing and troubleshooting software and hardware problems as part of Elbit’s Cyber Intelligence solutions and products. The role will emphasize on legacy products together with our new product platform including open source technologies with micro services environment. The position will require a high degree of coordination with the customer and the company’s engineering, services, laboratory, R&D operations and business teams.

Main Responsibilities

  • Customer centric, becoming the person our customers trust and value
  • Problem solver, taking ownership and team player with hands-on ability that can work with other team members to accomplish various jobs, and to thrive in a collaborative to resolution.
  • Working knowledge of cyber processes, implementation and system operations
  • IT, HW and Software
  • Install, configure and deploy Elbit Software
  • Ability to participate in a multi-task environment
  • Familiarity with Support methodologies, practices and tools
  • Set and meet the performances by KPIs

Expected Experience and Knowledge:

  • At least 3 years’ experience in R&D / technical support / professional services or similar
  • Ability to understand and analyze complicated, multidisciplinary and distributed systems
  • Experience with operating systems: Linux and Windows
  • Experience with NetApp, VMware
  • Experience with Networking
  • Knowledge and experience in problem solving with Kibana, Prometheus and Grafana – advantage
  • Knowledge and experience in problem solving with Micro services environment - Docker and Kubernetes advantage
  • Bachelor’s Degree in Computer Engineering – Advantage
  • Experience with SQL databases - Advantage
  • Experience with BigData, Kafka, Elasticsearch, Flink -Advantage
  • Knowledge and understanding of CD/CI processes - Advantage
  • Knowledge of scripting like: Ansible, bash, python - Advantage
  • Working over on-prem environment